From conversation to care
Secure AI summaries transform every call and face-to-face meeting into clear case-notes, cutting admin time and freeing advisers to focus on real support.
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Advice without barriers.
We believe everyone deserves support that feels easy to reach and safe to share. Wyser brings together AI and human expertise to reduce pressure on advisers, shorten waiting times, and help communities consistently get the care they need, when it matters most.
About usOur flagship product
Wyser ASSIST
From admin to action
Turn hours of note-taking into instant, accurate records so your teams can spend more time helping people.
Every voice, understood
We recognise diverse UK accents and speech patterns, ensuring advice is captured clearly and inclusively.
Fair and accurate, for all
Wyser works in harmony with case teams to create reliable records that give every client equal weight and voice.
Talk to us about Wyser ASSIST today
Measures that matter
25%
More people helped
25%
Productivity increase
66%
Reduction in admin
5x
Return on investment
From saved hours to stronger outcomes, the journey is backed by results
Two ways forward. One mission.
The journey from call to case
Wyser is built to travel every step of the journey with you. From recording conversations to instant transcription and bespoke case notes, we turn talk into progress. With Wyser, every conversation becomes a waypoint on the path to more capacity, less admin, and better outcomes for people.
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Strategy, not just software
Wyser Consulting helps organisations cut through the AI noise and find what really works. We combine deep technical expertise with a people-first approach to design ethical, measurable solutions that reduce admin, increase capacity, and unlock funding. More than a provider, we’re your partner in co-creating the future.
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Integrated with
The results, in their own words
East Lothian Housing Association (ELHA)
We were asked to automate ELHA’s call handling notes and case documentation process to remove the heavy administrative burden on staff and make the tenant support journey more efficient.
ACAS
We were asked to automate the distribution of dispute cases, make the customer journey more efficient and enable Acas to refocus a proportion of their human resources onto the backlog of cases at the employment tribunal.
The Motor Ombudsman
Legislation changes meant the possibility of a higher volume of calls; here we conducted a discovery project to determine the benefits of a fully automated customer onboarding service enabled by artificial intelligence.
As teams plan for 2026, many are exploring Automatic Speech Recognition (ASR) for the first time, looking for ways to reduce admin, free up adviser time, and support flexible and hybrid ways of working.
But before you choose a tool, there’s a crucial question to ask: Does it treat every voice fairly, including the people you support and the teams you rely on?
Accent bias is still a real challenge in speech technology, and it can shape everything from case notes to decision-making. The good news is that it’s something you can check for early, before any investment.
We’ve put together a practical white paper to help organisations understand the risks, spot bias, and build fairness into their plans from day one.
Accent bias in advice
Stay up to date with our latest resources, research and sector insights.
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